16:54 04 Jul 19
Always helpful and communication from all members of the Braemore team excellent. Laura (Lease Administration Manager) always promptly informs us of any tenancy related matters and responds rapidly. Thank you to all.
13:10 01 Jul 19
After 2 years of renting through Braemore, and Alan Martin (the property manager) I have only good things to say. Any issues with the property were always resolved quickly, and compared with other letting agencies I have previously used, they provide a much better service.
19:45 11 Jun 19
Rented a property for 7 years through Braemore and have nothing but praise. Very easy to deal with, always quick to respond to any queries/repairs etc to do with the property. Very friendly, knowledgeable staff.
17:32 07 Jun 19
The lease admin team staff helped me a lot. I was in a rush for getting a reference but didn’t know what to do. The admin lady Danielle was very patient with me, guiding me through the steps. Moreover, they were short of hands but she managed everything very well and got the thing done for me way earlier than the requested time. Very impressive with the service she provided. Thanks!
01:37 06 Jun 19
We have been renting from Braemore for over 3 years. Our current property manager is Alan Martin, he is a delightful young man.He is very attentive to any problems when they occur and handles them quickly and efficiently, and even on his recent visit went above the call of duty to help lift some suitcases to a high storage closet.On a scale of 5 he gets 5* in our book...
12:29 22 May 19
Braemore have been absolutely great and highly professional in handling the advertising and letting of the property we now live in. In addition, Lynne Moore, our advisor, has personally gone above and beyond to help me get all the paperwork in place when I was working abroad and couldn't access some required documents. Highly recommendable, and I would certainly use them again should I be looking for accommodation again!
11:36 02 May 19
Myself and my flat mate Hannah had the pleasure of being shown around a couple of Braemore properties by Paul. Paul was so helpful and kind, he was great and helped us to find exactly what we wanted! Paul made the experience of finding a flat fun and much less stressful than we had been experiencing. Recommend 100%!
09:58 25 Apr 19
Sonny Davis was very helpful when I visited the office to sign my rental agreement. Everything was handled quickly and efficiently and clearly explained by him and in the paperwork that was provided. Amy Gamman was also very helpful during our email correspondence, and her offer to kindly do a quick property search led me to the subsequent apartment that I signed on for.
21:15 24 Apr 19
First of all I would highly recommend Braemore Sales & Lettings. Especially the service and communication from Sonny Davis is very professional and overall outstanding service from him. And I would also like to mention Geraldine who has been very helpful and patience with our initial viewing. Overall excellent service and I hope it would continue.
17:43 11 Apr 19
I would highly recommend Braemore Sales & Lettings. Sonny Davis (New Tenancy Advisor) has provided professional and efficient communication and service throughout our application. The quality of properties on offer has likewise stood out from other agents in Edinburgh. We are very pleased with the service
15:29 01 Apr 19
We have just found the property in Edinburgh with the help of Braemore Lettings, and I am extremely content with their professionalism, speed of processing information and care about their clients. It took me a very long time to find an appropriate flat in Edinburgh, where the demand is very high and prices are often disproportionate to the size/location/quality of accommodation, and, luckily for us, Braemore Lettings staff was extremely helpful in this regard. Not only we, as potential tenants, were treated with utmost attention and care when choosing a flat, but the agent Paul who showed me the property and took time to answer carefully all my questions (not my experience with many other agents), went even further, to negotiate on my behalf with the landlords, which I truly appreciate. The agreement was then promptly completed and we are now looking forward to the start of our residency in the new apartment.
19:41 27 Mar 19
Have used Braemore as a landlord for the past 3 years. I would say that they have definitely improved their service, procedures and communication over the past year. I would now have no hesitation in recommending them to potential landlords. I have dealt with several different staff over the past few months and they have all managed to cope efficiently with my comments and requests.
23:23 26 Mar 19
Gillian Brian, Braemore's Legal and Compliance Administrator was fantastic in helping out with the main bathroom shower unit being replaced. She liaised regularly, keeping me up to speed via emails. She is an invaluable member of staff and although Property Maintenance isn't her area of work, Gillian went the extra mile to assist which deserves full recognition. Another great member of staff is Erin Hickey who deals with New Tenancy Agreements. She's thorough, hugely efficient and communicates frequently which makes a huge difference when it comes to customer service.
13:10 14 Mar 19
Reliable letting agency with agents who are very attentive. Laura Gamble has been dealing with some admin regarding our property and has been a wonderful help. She is a real asset to the company. She has helped us a great deal and we are thankful for that.
11:39 12 Mar 19
My first dealings with Braemore have been immensely positive. Prompt, courteous, and informative replies to all my queries. I was guided through the entire process by Erin Hickey. She was a joy to deal with and was instrumental in me securing the property of my dreams. I can't thank her enough.
11:20 07 Mar 19
I have been renting with Braemore for 3 years now and have, on the whole, had a really positive experience. This year in particular is what has raised my review to a five star because my property manager Michael Morton has been extremely quick at dealing with any concerns we have had about the property and every single issue has been dealt with satisfactorily and in a timely manner where was possible! He has been extremely personable and has made sure that we have met face to face during an inspection early on in the tenancy which has helped me feel supported and looked after. I will be staying on with them for as long as I am living in Edinburgh
11:56 26 Feb 19
I’ve been letting with Braemore for over 5 years now and they’ve always been very prompt at dealing with issues and pleasant to deal with. My property manager Emma has always been great. I’m now moving house and after dealing with other not so great agents in Edinburgh, we have chosen a property let by Braemore who have been by far the most helpful and responsive. Lynne has been brilliant. So friendly, responding to our queries quickly, handling our application and communicating really well with us throughout the whole process. Lynne’s help has definitely made the process of moving less stressful. Would definitely recommend Braemore.
11:59 25 Feb 19
I would like to thank your property management team for their excellent support. Special thanks to the property manager 'Emma Breach' who took care of all our queries/issues quickly and promptly within a reasonable time frame. We really appreciate your help 🙂
00:11 25 Feb 19
I have now been letting with Braemore for the last 2 years and I have had the best customer service from them the whole time. My Property Manager is Alan Martin and He has been invaluable from day one of being assigned to me and my premises. If I have a problem at any time, he is prompt to reply and will get he issue fixed ASAP, usually within a week, while also keeping me updated of the progress all along the way. Thank you Alan and Braemore for making my renting hassle free. I would definitely recommend them to anyone looking for a letting agency in Edinburgh.
16:57 21 Feb 19
We have received an excellent service from Braemore and in particular Michael Morton who looks after us so well in every respect. He provides us with quick responses to questions and as we are not local this is very reassuring. Keep up the good work.
10:16 19 Feb 19
I have been a tenant in different properties across Edinburgh for quite a few years now and I always seek somewhere to rent that has Braemore as the letting agent. Quick to reply and very helpful, they have always given a really good service. We currently have Emma as our property manager and she has been great for sorting out any issues in the flat as they come up, and arranging fixes with the landlord quickly. Would recommend Emma and the Braemore team to anyone looking to rent in Edinburgh.
21:22 05 Feb 19
I worked with Sonny after a viewing at a property in Edinburgh and I was happy with the assistance provided to get the lease signed and move-in ready. Can't complain. Would recommend.
Alán Fernando Muñoz
15:59 30 Jan 19
Just starting tenancy. So far it has been good, easy and painless process. Only one star off due to the windows not being cleaned on the start date of occupancy. I will come back to the review over time. Our tenancy advisor, Sonny, was attentive and efficient.Edit 1: They cleaned the windows the next day. Adjusted rating accordingly.
17:53 29 Jan 19
The process to let our apartment was very fast. Our person of contact (Sonny Davis) was always available to answer our questions or give us additional information when necessary. I'd recommend them to anyone looking for an appartment to rent.
Hannah Grace Ryan
17:56 23 Jan 19
My boyfriend and I have just started our dealings with Braemore, and so far have found them professional, prompt and friendly.Paul, who showed us around the property, was punctual and chatty, and happily acted as a go-between so that we could negotiate the best terms for our tenancy.The office staff have been great, and I’ve felt confident in their service throughout.
16:24 19 Jan 19
I'm happy with the service provided by Braemore in letting our flats. They find reliable tenants quickly, take care of any issues & provide fair value for money. Our property manager, Michael Morton, is very helpful & efficient, returns calls/emails promptly & keeps me up to date with matters relating to the flats. I'd recommend Braemore to anyone with property to let.